Shipping and Payment
Our Commitment To Privacy: We adhere to GDPR guidelines and your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become valued customer. The types of personal information collected on these pages are:
- Name and postal address
- Email address
- Telephone number
Delivery Period: Following receipt and clearance of payment, all purchase(s) will be posted within five working days. All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).
Payment Methods: We accept all the major credit / debit cards and AMEX via our payment gateway (Stripe)
Online Orders & Card Security: All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (Stripe) - we never have access to your card details at any time.
Refunds: Customers have up to 14 days after the goods dispatch date in which to request a return and refund. Before returning any product(s) please contact us via email or telephone 01904 373 043
We thank you for your custom!